Front Desk Agent

Employment Type

: Full-Time

Industry

: Retail



Job Description Summary:

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!

We are looking for a Front Desk Agent to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

Job Description:

DISCOVER SOMETHING WILD ABOUT YOURSELF

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities . As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and 85 vacation rentals (classic or luxury condos). 

Position Description & Job Responsibilities

  • Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
  • Thoroughly complete all guest transactions.
  • Promote and sell special hotel programs.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Resort policies.
  • Maintain house bank.
  • Communicate all pertinent information to the Front Office Manager and Supervisors.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Solicit guest feedback via guest comment cards.
  • Cross training in PBX, concierge, and bell podium coverage.
  • Formal Education and Job Related Requirements

  • High school graduate or equivalent.
  • Two years of college education preferred.
  • Two years experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.
  • Computer literate.
  • Pleasant telephone demeanor.
  • Job-Related Physical Requirements

    This position requires the employee to engage in Frequent Walking, Lifting up to 25lbs & Far Vision; Constant Standing, Bending Over, Reaching, Balancing, Pushing/Pulling, Manual Dexterity, Gross Motor Skills, Hand Eye Coordination, Sitting, Fine Motor Skills, Gross Motor Skills, Eye/Hand Coordination, Near Vision, Far Vision, Color Recognition and Hearing;

    The position involves the following Environmental Factors: Working Inside, Alone, Closely with Others, Above Ground, as well as Walking on Uneven Surfaces.

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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